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Responsible Gaming Policy

This document outlines the responsible gaming framework implemented at Wildz website. We are committed to providing a safe, fair, and responsible online gaming environment for our players in New Zealand. Gambling should always be an enjoyable form of entertainment, and we recognise our duty to help prevent compulsive usage and minimise the potential for gambling-related harm.

To support this commitment, we have developed a comprehensive suite of policies and tools designed to empower players to manage their gaming activity effectively. This policy provides detailed information on the tools available, guidance on identifying potential issues, and contact information for professional support services. We advocate for a balanced approach to gambling, underpinned by player awareness and control.

Player Protection Tools

We provide a range of account tools that allow you to control and limit your gambling activity. These features are designed to be user-friendly and can be accessed directly from your account settings at any time. We strongly encourage all players to familiarise themselves with these tools and use them to ensure their gambling remains within safe and manageable limits.

Personal Limits

Setting personal limits is a proactive way to manage the time and money you spend on our platform. You can configure these limits on a daily, weekly, or monthly basis to align with your personal budget and entertainment schedule. All limits can be made stricter instantly, while any request to make a limit less strict is subject to a 24-hour cooling-off period to encourage thoughtful consideration.

  • Deposit Limit: This tool allows you to set a maximum amount you can deposit into your account over a selected period. Once this limit is reached, you will not be able to make further deposits until the period resets.
  • Net Loss Limit: This feature enables you to control your potential losses. You can define a maximum net loss amount for a specific period, and once this threshold is met, you will be prevented from placing further wagers.
  • Wagering Limit: This allows you to cap the total amount of money you can wager during a selected timeframe. It helps manage your overall betting volume, regardless of wins or losses.
  • Time Limit: This function lets you set a maximum duration for your gaming session. When the specified time is reached, you will be automatically logged out of your account.

Reality Checks

The reality check feature serves as an automatic reminder of your ongoing gaming activity. By default, a pop-up notification will appear on your screen every 60 minutes, displaying your session duration and the amount you have won or lost during that time. This message provides an opportunity to review your activity, view your transaction history, or exit the game. You can adjust the frequency of these reminders or disable the feature entirely within the “My Account” section.

Self-Exclusion

For players who feel they need to take a complete break from gambling, our self-exclusion tool provides a way to block access to their account for a defined period. This is an important safety measure for anyone who feels their gambling is no longer controllable. During the self-exclusion period, you will be unable to log in, deposit funds, or play, and we will cease all direct marketing communications.

You can activate a self-exclusion period directly through your account settings or by contacting our Customer Support team for assistance. You may choose a definite period or an indefinite one. If you wish to decrease a definite self-exclusion period, a 24-hour cooling-off period applies. A request to revoke an indefinite self-exclusion is subject to a 7-day cooling-off period and is granted at our discretion. Any remaining balance in your account can be withdrawn by contacting our support team.

Understanding and Identifying Gambling Harm

Recognising the signs of problem gambling is the first step toward seeking help and regaining control. Harmful gambling can affect not only your finances but also your mental health, relationships, and work. We encourage all players to remain mindful of their habits and honestly assess their behaviour on a regular basis.

Self-Assessment Questions

Answering the following questions, adapted from Gamblers Anonymous, can help you reflect on your gambling habits. If you find yourself answering “yes” to several of these questions, it may be an indication that you should seek professional advice.

  • Has gambling ever caused you to lose time from work or school?
  • Have you ever felt remorse after gambling?
  • Have you ever gambled to get money to solve financial difficulties?
  • Do you find yourself gambling for longer periods than you had planned?
  • Have you ever borrowed money or sold anything to finance your gambling?
  • Do you find yourself hiding your gambling from family or friends?
  • Do you ever gamble to escape worry, trouble, or boredom?
  • Have you ever considered self-harm or suicide as a result of your gambling?
  • Do arguments, disappointments, or frustrations create an urge for you to gamble?
  • Do you find yourself trying to chase your losses by gambling more?

Common Gambling Misconceptions

Certain false beliefs about gambling can lead to risky behaviour and poor decision-making. Understanding the reality behind these myths is crucial for responsible play.

  • Myth: “I am due for a win after a series of losses.” This belief, known as the “gambler’s fallacy,” is incorrect. The outcome of each game is random and independent of previous results. A losing streak does not make a future win more likely.
  • Myth: “I can develop a strategy to beat slot machines.” The outcomes of slot machines are determined by Random Number Generators (RNGs), making them entirely unpredictable. No betting pattern or strategy can influence the result.
  • Myth: “If I keep playing, I will eventually win my money back.” Chasing losses is one of the most dangerous gambling behaviours. Continuing to play to recoup losses often leads to larger financial deficits, as the house edge ensures the casino has a statistical advantage over time.
  • Myth: “Online games are rigged.” Licensed and regulated online casinos are subject to strict oversight. Our games are regularly audited by independent bodies to ensure fairness and that the outcomes are genuinely random, providing a secure and transparent gaming environment.

Protection of Minors

It is strictly illegal for anyone under the age of 18 to gamble. We have a zero-tolerance policy on underage gambling and employ robust identity verification systems to prevent minors from accessing our services. Any account found to be used by a minor will be immediately closed, and any winnings will be forfeited.

Parents and guardians can take additional steps to create a safe online environment. We recommend installing filtering software to block access to gambling websites from devices shared with minors. It is also advisable not to share your login credentials, to disable any “remember password” features, and to keep payment information secure.

Support and Resources in New Zealand

If you are concerned about your own gambling or that of someone you know, free, confidential, and professional help is available across New Zealand. These organisations are dedicated to providing support and guidance for individuals and families affected by gambling harm.

  • Gambling Helpline New Zealand: Offers 24/7 free and confidential support. You can call them at 0800 654 655 or text them at 8006.
  • The Problem Gambling Foundation of New Zealand (PGF): Provides free counselling, support, and education services throughout the country. Visit their website at www.pgf.nz for more information.
  • The Salvation Army Oasis: Offers a range of free services for problem gambling, including counselling and support groups for individuals and their families.

Gamblers Anonymous: A fellowship of individuals who share their experience, strength, and hope to solve their common problem and help others to recover from a gambling problem.